Return Policy

At Jones-International, we want you to feel confident and happy with every purchase. However, if something isn’t quite right, we’re here to make the return process as simple and transparent as possible.

Eligibility for Returns and Exchanges

You may return or exchange items within 30 days of receiving your order if:

• The items are unworn, unused, and in original condition

• All tags and packaging are intact

• You have contacted us to receive and include a return form

We do not accept returns for:

• Items that are used, worn, damaged, or missing tags

• Final sale or clearance items unless faulty, not as described, or unfit for purpose under Consumer Law

• Christmas or holiday promotional items unless stated otherwise

Incorrect or Faulty Items

If you received the wrong item or your product is faulty, please contact us at info@jones-international.com with a photo of the issue.
We’ll send a replacement at no cost, and in most cases, you won’t need to return the item.

How to Return or Exchange an Item

Request a Return Form
Email info@jones-international.com with:

• Your order number

• The reason for return

• Whether you’d prefer a refund or exchange

We’ll send you a return form and instructions.

Prepare Your Package

• Carefully pack the item(s) to prevent damage in transit

• Clearly mark the package as “Returns”

• Use a tracked and insured shipping service

• Email the tracking number to us once shipped

Send Your Return

• Returns must be shipped within 30 days of receiving your order

• The return must be sent to our return address in China, as provided on the return form

• Do not send returns to the sender’s address — they will not be processed

• Return shipping costs are the responsibility of the customer

Return Conditions & Processing

• Only returns with an approved return form will be processed

• Items must be returned in original, undamaged condition

• We are not responsible for items lost or damaged during return shipping

• Once we receive and inspect your return, your refund will be processed within 5–10 business days

• Refunds are issued to the original payment method

• Return shipping costs are non-refundable

Need Help?

If you have any questions or need support with your return, we’re here to assist you — 7 days a week.

Email us at: info@jones-international.com